Breites Testen Baselland - FAQ
Find relevant articles for B2C customers
33 articles
CWritten by Timna and C19T Support

NEW: Independent deletion of your own data / account
NEW: Independent deletion of your own data / account
Written by Timna. Updated over a week ago
Automatic deletion of inactive accounts
Automatic deletion of inactive accounts
Written by Timna. Updated over a week ago
What do I do if I have not received a test result?
Instructions for requesting your test resultC
Written by C19T Support. Updated over a week ago
How will I receive my test result?
Instructions for receiving the test resultC
Written by C19T Support. Updated over a week ago
When will I receive my test result?
Instructions for receiving the test resultC
Written by C19T Support. Updated over a week ago
Manual entry of the test code label
Instructions for entering the test code label manuallyC
Written by C19T Support. Updated over a week ago
After entering the PIN, “Login failed” appears.
Instructions when “Sign up failed” appearsC
Written by C19T Support. Updated over a week ago
I received a new PIN code. What do I have to do?
Instructions on what to do with a new PIN codeC
Written by C19T Support. Updated over a week ago
I have forgotten my PIN Code. What can I do?
Instructions if you have forgotten your PINC
Written by C19T Support. Updated over a week ago
I have not received a PIN Code. What can I do?
Instructions if you have not received a PINC
Written by C19T Support. Updated over a week ago
When will the 4-digit PIN, which I received via SMS, be used?
Instructions for the SMS-PINC
Written by C19T Support. Updated over a week ago
What do I do if I forgot to scan my test code label?
Instructions for requesting your test resultC
Written by C19T Support. Updated over a week ago
The test code label cannot be scanned?
Instructions if the test code label cannot be scannedC
Written by C19T Support. Updated over a week ago
My camera works, but it still doesn’t recognize the QR code from the test code label.
Instructions for scanning the test code labelC
Written by C19T Support. Updated over a week ago
My camera is not active or not working.
Instructions for activating the camera.C
Written by C19T Support. Updated over a week ago
The camera on the computer won't open.
Instructions for the computer cameraC
Written by C19T Support. Updated over a week ago
I scanned a test code label for a test – but I take the test later. Is that possible?
Description if a test code label can be scanned a while before I take the testC
Written by C19T Support. Updated over a week ago
How does the test procedure work with registering a foreign sample?
Instructions for the test precedure with a foreign sampleC
Written by C19T Support. Updated over a week ago
How does the test procedure work with registering your own sample?
Instructions for the test precedure with your own sampleC
Written by C19T Support. Updated over a week ago
As a sign-in method ID card or Microsoft account appears. What do I have to do?
Instructions when login ID card or Microsoft account appearC
Written by C19T Support. Updated over a week ago
I entered my data incorrectly. How can I correct them?
Instructions for correcting your dataC
Written by C19T Support. Updated over a week ago
Where can I find the CFP-QR-Code?
Instructions for CFP-QR-CodeC
Written by C19T Support. Updated over a week ago
Which QR code do I need to scan?
Description to scan the test code labelC
Written by C19T Support. Updated over a week ago
What do I do if I have registered two or more children / persons and click on the personal link and always see the data of my other child / person?
Instructions for changing accounts with 2 children / persons or moreC
Written by C19T Support. Updated over a week ago
How do I know which link / e-mail belongs to whom?
Instructions for assigning the link / e-mailC
Written by C19T Support. Updated over a week ago
I have entered the wrong class / school. How should I proceed?
Instructions if the wrong class / school / company was selectedC
Written by C19T Support. Updated over a week ago
Can I register several people with one e-mail address and / or telephone number?
Instruction on the registration of several people with the same e-mail / phone numberC
Written by C19T Support. Updated over a week ago
Does every person need a registration?
Does every person need a registration?C
Written by C19T Support. Updated over a week ago
How does the registration process work?
Registration processC
Written by C19T Support. Updated over a week ago
I don’t have a phone number?
What can you do if you don’t have a phone numberC
Written by C19T Support. Updated over a week ago
Is there an app or do I need to register via the website?
Description App / Registration via WebsiteC
Written by C19T Support. Updated over a week ago
What is a CFP?
Explanation of the Covid Free PassC
Written by C19T Support. Updated over a week ago
Do I have to print the labels or QR codes myself?
Explanation on how to receive the test code labelsC
Written by C19T Support. Updated over a week ago