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Breites Testen Baselland - FAQ
Breites Testen Baselland - FAQ
Find relevant articles for B2C customers
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33 articles in this collection
Written by
Timna
and
C19T Support
NEW: Independent deletion of your own data / account
NEW: Independent deletion of your own data / account
Written by
Timna
Updated over a week ago
Automatic deletion of inactive accounts
Automatic deletion of inactive accounts
Written by
Timna
Updated over a week ago
What do I do if I have not received a test result?
Instructions for requesting your test result
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Written by
C19T Support
Updated over a week ago
How will I receive my test result?
Instructions for receiving the test result
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Written by
C19T Support
Updated over a week ago
When will I receive my test result?
Instructions for receiving the test result
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Written by
C19T Support
Updated over a week ago
Manual entry of the test code label
Instructions for entering the test code label manually
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Written by
C19T Support
Updated over a week ago
After entering the PIN, “Login failed” appears.
Instructions when “Sign up failed” appears
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Written by
C19T Support
Updated over a week ago
I received a new PIN code. What do I have to do?
Instructions on what to do with a new PIN code
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Written by
C19T Support
Updated over a week ago
I have forgotten my PIN Code. What can I do?
Instructions if you have forgotten your PIN
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Written by
C19T Support
Updated over a week ago
I have not received a PIN Code. What can I do?
Instructions if you have not received a PIN
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Written by
C19T Support
Updated over a week ago
When will the 4-digit PIN, which I received via SMS, be used?
Instructions for the SMS-PIN
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Written by
C19T Support
Updated over a week ago
What do I do if I forgot to scan my test code label?
Instructions for requesting your test result
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Written by
C19T Support
Updated over a week ago
The test code label cannot be scanned?
Instructions if the test code label cannot be scanned
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Written by
C19T Support
Updated over a week ago
My camera works, but it still doesn’t recognize the QR code from the test code label.
Instructions for scanning the test code label
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Written by
C19T Support
Updated over a week ago
My camera is not active or not working.
Instructions for activating the camera.
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Written by
C19T Support
Updated over a week ago
The camera on the computer won't open.
Instructions for the computer camera
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Written by
C19T Support
Updated over a week ago
I scanned a test code label for a test – but I take the test later. Is that possible?
Description if a test code label can be scanned a while before I take the test
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Written by
C19T Support
Updated over a week ago
How does the test procedure work with registering a foreign sample?
Instructions for the test precedure with a foreign sample
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Written by
C19T Support
Updated over a week ago
How does the test procedure work with registering your own sample?
Instructions for the test precedure with your own sample
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Written by
C19T Support
Updated over a week ago
As a sign-in method ID card or Microsoft account appears. What do I have to do?
Instructions when login ID card or Microsoft account appear
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Written by
C19T Support
Updated over a week ago
I entered my data incorrectly. How can I correct them?
Instructions for correcting your data
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Written by
C19T Support
Updated over a week ago
Where can I find the CFP-QR-Code?
Instructions for CFP-QR-Code
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Written by
C19T Support
Updated over a week ago
Which QR code do I need to scan?
Description to scan the test code label
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Written by
C19T Support
Updated over a week ago
What do I do if I have registered two or more children / persons and click on the personal link and always see the data of my other child / person?
Instructions for changing accounts with 2 children / persons or more
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Written by
C19T Support
Updated over a week ago
How do I know which link / e-mail belongs to whom?
Instructions for assigning the link / e-mail
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Written by
C19T Support
Updated over a week ago
I have entered the wrong class / school. How should I proceed?
Instructions if the wrong class / school / company was selected
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Written by
C19T Support
Updated over a week ago
Can I register several people with one e-mail address and / or telephone number?
Instruction on the registration of several people with the same e-mail / phone number
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Written by
C19T Support
Updated over a week ago
Does every person need a registration?
Does every person need a registration?
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Written by
C19T Support
Updated over a week ago
How does the registration process work?
Registration process
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Written by
C19T Support
Updated over a week ago
I don’t have a phone number?
What can you do if you don’t have a phone number
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Written by
C19T Support
Updated over a week ago
Is there an app or do I need to register via the website?
Description App / Registration via Website
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Written by
C19T Support
Updated over a week ago
What is a CFP?
Explanation of the Covid Free Pass
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Written by
C19T Support
Updated over a week ago
Do I have to print the labels or QR codes myself?
Explanation on how to receive the test code labels
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Written by
C19T Support
Updated over a week ago