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Breites Testen Baselland - FAQ
The test code label cannot be scanned?
The test code label cannot be scanned?

Instructions if the test code label cannot be scanned

C
Written by C19T Support
Updated over a week ago

If your test code label cannot be scanned, please check the following 3 steps:

1. Is your camera working?
If your camera stays white or black or doesn’t open for scanning the test code label, please follow the following link to the camera instructions:

My camera is not active or not working. | COVID-19 TEST | Help Center (c19t.st)

2. Do you have a test code label with a 3-digit code?
If you have a 3-digit code, please throw away the test code label and use a test code label which has a 4-digit code.

If you only receive one test code label at a time, you can write to our support team. Please send a photo of the entire test code labelt to support@keyper.io

3. Is the QR code cut off from the test code label?
In this case, you can throw away the test code label and use a new one.

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